This quality assurance plan is established to ensure contract compliance for the requirements identified in the PWS.
Areas to be addressed in this plan include:
- Qualification of Instructors or Facilitators
- Performance of Instructors or Facilitators
- Instructor or Facilitators evaluation of the course
- Student evaluation of the course, Instructors, or Facilitators
- Student progress and remediation
- Uniformity among our Instructors or Facilitators (The Instructor process will be reinforced through initial orientation and annual refresher training)
Each Instructor will be trained, cross-trained, and evaluated periodically during the qualification process by the Program Manager, or specialists in the areas of lesson introduction, lesson delivery, personal attributes, and technical competence. Positive feedback will be noted as will suggestions for improvement. Each Instructor will be graded as excellent, satisfactory or unsatisfactory. Any unsatisfactory evaluations will result in an Instructor Improvement Plan and require a re-qualification. Each Instructor has an opportunity to make comments on the evaluation. Completed evaluations will be forwarded to the COR and the Navy as required. Notably, all of our military program Instructors are qualified and certified as Facilitators as well as Instructors. All documents will be kept on file and available to the COR and the Navy chain of command as part of the qualification process.
The latest educational methodology trends, within the Navy’s training environment, require a service provider who meets the current needs of the Navy, and will also listen to the customer’s future needs. This requires an experienced academic team, who not only understands the history of the contract and Navy requirements, but also is able to partner with the Navy, working together to send a competent Sailor to the Fleet. By directly addressing issues with our staff, we are able to provide a committed group of Instructors who can concentrate on training Sailors.
SDCC understands the Navy is interested in providing the highest quality education to its Sailors. We will register each student when a class begins and develop a student record upon completion of the training pipeline. If applicable the student will receive:
- College Credit
- Course Completion Documents
Much of this process will be done online to minimize the cost and impact on the instructional day, as well as to eliminate the errors caused by manual registration.
SDCC employs Instructors whose qualifications meet or exceed Navy mandated requirements. Instructors will be responsible directly to the Supervisors on matters concerning teaching methodology, student performance, student behavior, remediation, curriculum, training materials, class schedules, equipment inventory discrepancies, possible safety hazards, course critiques, performance evaluations, and any other matters that may affect the training program.
We make every effort to develop and implement check lists whenever possible. A Checklist is an instrument that specifies criteria or indicators of merit on which the assessor or evaluator marks the presence or absence of the attributes or teaching behaviors being assessed. A list of performance criteria for a particular activity or product on which an observer marks the student's performance on each criterion using a scale that has only two points (e.g., present or absent, adequate or adequate). Additionally, we use them to insure we meet all requirements listed in a Statement of Work. This method produces quantifiable results; and if a deficiency is noted, the exact problem is clearly identified and corrective action is taken. Our Instructors and the instructional program we provide will be in accordance with all contract requirements.
Several examples are:
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